Find answers to common questions about our products and services.
Shipping & Delivery
How long does delivery take?
Standard delivery typically takes 5–7 business days. Expedited options are available at checkout.
What are the shipping costs?
We offer free delivery on all orders within Pakistan. International shipping rates vary by location.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
Returns & Exchanges
What is your return policy?
You may return unworn, undamaged items within 7 days of delivery for a full refund. Please ensure all original packaging is included.
Can I exchange for a different style?
Yes. Exchanges are accepted within 3 days of delivery. Please ensure all original packaging is included.
How do I start a return or exchange?
Contact us at veroeyewear@yahoo.com to initiate the process.
Frame Sizes & Fit
What sizes do your frames come in?
Our frames come in standard sizes — Small, Medium, and Large. Specific measurements (lens width, bridge width, temple length) are listed on each product page.
How do I find my frame size?
Check the inside temple of your current glasses for three numbers (e.g., 52-18-140) representing lens width, bridge width, and temple length. Use these as a reference when browsing our collection.
Care & Maintenance
How should I clean my lenses?
Use the provided microfiber cloth with a specialised lens cleaner or mild soap and lukewarm water. Avoid paper towels or clothing, which can scratch lenses.
How should I store my eyewear?
Always store your eyewear in its protective case when not in use. Avoid leaving them in hot environments such as a car dashboard.
Any tips for handling my frames?
Always put on and remove your glasses with both hands to maintain frame alignment and extend their lifespan.